PHXLink is a new city-run, shared van service that launched October 26, 2026, in north, south, and west Phoenix. Rides cost $2. The vans connect you to buses and light rail at virtual stops — not at your front door. If you live in one of the three service zones and you have been relying on a car or a costly app-based ride to reach transit, this changes your options.
If you live in a PHXLink zone, here is what changes for your commute
For years, large stretches of Phoenix sat too far from a bus stop or light rail station to walk there comfortably — especially in summer. That gap pushed people toward cars or expensive rideshare apps. PHXLink is the city’s direct answer to that problem.
The service is not a replacement for Uber or Lyft. It will not drive up to your driveway. Instead, the app or phone operator will direct you to a nearby virtual stop — a fixed point usually within a ten-minute walk. From there, a shared van picks you up and drops you at a transit center or RAPID bus stop.
If you are an ADA-certified rider, you get curb pickup and pay only $1 per trip. Children five and younger ride free. Anyone booking a ride alone must be at least thirteen years old.
The tradeoff is real: this is a shared ride, so you may wait. But at $2 a trip — or $1 if you qualify for Valley Metro’s Reduced Fare Program — it costs far less than any app-based alternative for a one-way transit connection.
PHXLink vans are operated by Via Transportation, which supplies the vehicles, drivers, and booking app for the three-year pilot. (City of Phoenix)
Exact zone boundaries for north, south, and west Phoenix
PHXLink covers three separate zones. None overlap. You have to be inside a zone to use it.
South Phoenix runs from Broadway Road south to Dobbins Road, and from Central Avenue west to 59th Avenue.
North Phoenix runs generally from Union Hills Drive north to Happy Valley Road, and from 51st Avenue east to 16th Street.
West Phoenix runs from McDowell Road north to Camelback Road, and from 107th Avenue east to 75th Avenue.
If your address falls outside these boundaries, PHXLink does not serve you yet. The pilot does not cover central Phoenix or the East Valley.
How to book a PHXLink ride
You have three ways to book:
- App: Download the PHXLink app on Google Play. The Apple Store version was not available at launch but is coming.
- Online: Book through the PHXLink website.
- Phone: Call 623-281-3479. If you plan to pay cash, tell the operator when you book — drivers carry no change and accept exact fare only.
The service runs every day, including weekends, from 6 a.m. to 8 p.m.
Payment options include cash, credit or debit card, and Apple Pay or Google Pay through the app. Cash and card also work when booking by phone.
Each PHXLink zone has 5 vans — Toyota Sienna and Chrysler minivans — for a total fleet of 15 vehicles across all three zones. (City of Phoenix)
Full fare breakdown: $2, $1, and free
The standard fare is $2 per person per trip. That covers one ride, one way, within your zone.
The $1 reduced fare applies to:
- ADA-certified riders (who also get curb pickup instead of a virtual stop)
- Youth ages 6 through 18
- Seniors 65 and older
- Riders with disabilities
- Medicare cardholders
To use the reduced fare, you must be enrolled in the Valley Metro Reduced Fare Program. Children five and younger ride free.
The fleet: 15 vans, one wheelchair-accessible vehicle per zone
Each zone gets five vans — a mix of Toyota Sienna and Chrysler minivans — for a total fleet of 15 vehicles. Each zone includes one wheelchair-accessible vehicle. Via Transportation supplies the vans, hires and manages the drivers, and runs the app and performance software the city uses to track how the pilot is performing.
PHXLink uses Toyota Sienna minivans as part of its 15-vehicle fleet across north, south, and west Phoenix. (City of Phoenix)
Which transit routes does PHXLink connect to?
Each zone feeds a different piece of the existing transit network:
- North Phoenix connects riders to I-17 RAPID service.
- West Phoenix connects riders to I-10 West RAPID service.
- South Phoenix connects riders to light rail.
The city also wants PHXLink to eventually appear inside the Valley Metro app, though that integration has not launched yet.
What is Project EASE and who is paying for this?
PHXLink is the on-the-ground piece of Project EASE — short for Effective Access Solutions for Easing Congestion. The total budget is $16,180,500.
Most of that money, $12,944,400, comes from a federal Congestion Relief Grant through the Federal Highway Administration. The local match is $3,236,100, funded through Phoenix’s Transportation 2050 program — the sales-tax measure voters approved to expand transit across the city.
The pilot runs for three years. The city will use ridership data and the performance software Via provides to decide what comes next.
The City of Phoenix structured PHXLink under Project EASE, a federally backed congestion-relief initiative. (InsideTheValley.com)
After the three-year pilot: what the city will evaluate
The pilot launched October 26, 2026, and runs through 2029 if it holds to the three-year timeline. The city has not announced a formal decision date or expansion plan. What happens after the pilot depends on what the ridership numbers show.
If you live in one of the three zones, using the service is the most direct way to shape that outcome. If you live outside the zones, there is no announced timeline for expansion to your neighborhood. PHXLink is not the only new transit option in Phoenix — Waymo’s driverless service and the Sky Harbor driverless shuttle are also active in parts of the Valley, though they operate on different models and at different price points.
